Troubleshooting

The dock didn’t appear

• Reload the AI tab. Content scripts inject on navigation, not on extension install.
• Check chrome://extensions — the extension should be enabled and you should see no errors under Inspect views: service worker.
• Confirm the URL matches our host permissions: chatgpt.com, chat.openai.com, claude.ai.

Sync didn’t pull new chats

• We throttle syncs to one every 5 seconds per platform. New chats appear within ~10 seconds of creation.
• If chats stay missing, your AI session may have expired — re-login on the provider site and the next sync will succeed.

I’m typing into the dock but characters appear in Claude’s composer

This was a real bug; it’s fixed in the current version. The dock now shields keystrokes from Claude’s editor while it’s open. If you still see this, please update the extension and reload the tab.

Cmd+\\ doesn’t open the dock

• Another extension may be claiming that chord. Check chrome://extensions/shortcuts.
• The dock’s shortcuts aren’t user-customizable yet — that’s on the roadmap.

Slash command /name didn’t expand

• Make sure the slash command is spelled exactly. They’re case-insensitive but otherwise exact.
• The composer must be focused when you press Tab. Click into it first.
• Tabs that load before the extension is installed sometimes miss the listener. Reload the tab once.

Still stuck?

Email hello@ai-prompt-dock.com. Include your browser version and a screenshot if you can.